Forgetting your bank or email password is common, and Counter-Strike 2 (CS2) players, including top-tier players, are no exception. I experienced a frustrating incident in early 2019 when I lost access to my FACEIT account while playing Counter-Strike: Global Offensive (CS:GO). It was extremely difficult to recover terminated FACEIT accounts back then.
![How to Recover Your FaceIt Account in CS2 ([year] Guide)](/imgs/news_3016/20250529/1748522077_221d61089d72139fd69f.jpg)
Fortunately, CS2 FACEIT has made significant progress in improving the account recovery process, particularly with the transition to CS2. However, it requires strategy, proper documentation, and patience. This post explains step-by-step how to recover your FACEIT account quickly and efficiently.
Faceit is a popular online competitive gaming platform. As the name implies, it is a challenge in which players must compete, advance, and achieve the highest ranking on the platform.
The third-party platform, created in 2012, is geared toward tactical CS:GO or CS2 players who want more than standard matchmaking benefits. It is aimed at serious players who want to compete in tournaments and enhance their skills.
Some of the benefits it offers include:
Losing your CS2 Faceit account results in more than just losing your stats. It means passing up possibilities for advancement, such as competitive events and subscriptions. It means abandoning the community-driven rating system you've been fighting to improve for years.
Here, I will walk you through five critical steps to reactivate your deactivated CS2 FACEIT account.
This stage requires you to send a ticket to the customer support representatives usin this link. Click ‘Account Management’, click ‘Account Recovery’, click ‘My Account has been compromised’ then click ‘submit Ticket’. Enter your personal account information and follow the steps provided. The instructions ask for your email address, contact details, FaceIt profile URL/Account name, game (CSGO/CS2), and location.
Here, you must describe your problem in detail. Provide as much information as possible about the account, such as when it was created, why you deleted it (e.g., due to inactivity or a suspected violation of the terms of service), the projected date of deactivation, your level, and any premium memberships.
This information can help them better grasp the situation. You should provide the phone number and email address linked to your FaceIt account. You should also attach photos of your account and any receipts for FaceIt and Steam purchases.
If you cannot remember your email address, Faceit will need to verify your identity. They will most likely need to verify your ownership of the account before proceeding with the recovery. Prepare to provide any information or proof they may request.
Submit your inquiry through the support portal. The entire process of restoring the account will take between one and four weeks. The FaceIt support team will contact you using the email address you entered in the application.
You should check your mailbox frequently, as response times vary. Some gamers receive responses within 24 hours, while others have to wait weeks or months. If the support team does not react within this time range, you should consider following up on your current matter. The staff will ultimately get back to you. Avoid submitting multiple tickets for the same issue, since this will slow down the process.
After completing the aforementioned procedures successfully, FaceIt customer support will send you a link to your reactivate the account. When you receive the email, you must respond by confirming that you want to reactivate your account. If you change your mind, respond that you do not want to reactivate the account.
The current 2025 FaceIt policy makes it plain that a deleted account will be unrecoverable for six months. However, after this time, players can recover access by fulfilling the given requirements. Subscribe to cyber-sport.io now to get the most recent CS2 Faceit guides and news.
When I lost access to my Faceit account, I never expected to be able to retrieve it. That was back then. Today, you can recover your deactivated Faceit account by following the easy procedures explained in this post.
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